Get in touch with us at info@new.com
We take great care to ensure that every puppy arrives safely and comfortably to their new home. Please review our shipping policy below:
Shipping Availability
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We offer puppy shipping within the United States (and select international locations, if applicable).
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All shipping arrangements must be coordinated directly with us prior to the puppy’s departure.
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A signed contract with the agreed upon policy must be completed prior to shipping.
Age & Health Requirements
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Puppies must be at least 8 weeks old before traveling.
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Each puppy will receive a health certificate from a licensed veterinarian.
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Puppies are up to date on vaccinations and deworming prior to shipping.
Airline & Ground Transport
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We use trusted airlines and ground transport companies experienced in the safe handling of animals.
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Puppies are shipped in an airline-approved crate that is theirs to keep.
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Travel time is kept as short as possible to reduce stress.
Weather & Safety Restrictions
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Shipping may be delayed due to extreme temperatures or hazardous conditions, at the sole discretion of the Breeder and/or transport provider.
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The health and safety of the Puppy are the top priority, and travel will only occur when conditions are deemed safe.
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Extreme weather may affect shipping availability. If temperatures are unsafe, travel will be rescheduled to protect your puppy’s well-being.
Buyer Responsibilities
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Buyer is responsible for all shipping costs, including airfare/transport fees.
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Buyer (or a trusted representative) must be available at the designated pickup location on the agreed date and time.
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All shipping fees must be paid in full by the Buyer prior to the Puppy’s departure.
Breeder Responsibilities
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We ensure your puppy is healthy, comfortable, and properly prepared for travel.
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We will provide you with flight/transport details, tracking information, and contact numbers prior to departure.
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If unforeseen travel delays occur, we will stay in contact with you to make alternative arrangements.
Scheduling & Pickup
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Shipping arrangements, including travel date and pickup location, must be agreed upon by both the Breeder and the Buyer.
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The Buyer, or a designated representative, must be present at the agreed pickup location and time to receive the Puppy.
Buyer Responsibilities Upon Arrival
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The Buyer must notify the Breeder within twenty-four (24) hours of the Puppy’s arrival if there are any concerns regarding the Puppy’s health.
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Any claims must be supported by a written veterinary report from a licensed veterinarian.
Risk of Loss
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Once the Puppy has been delivered to the airline or transport company, responsibility for the Puppy’s safety and well-being is transferred to the Buyer.
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The Breeder will not be held liable for loss, injury, or delay due to circumstances beyond their control once the Puppy is in transit.
